App FAQS
Is this app therapy?
No. The app supports access to services but does not provide therapy or emergency care.
Is my data private?
Yes. The app uses secure tools and follows applicable privacy laws.
Who do I contact for help?
Visit the Support page or contact the practice directly.
1. What is this app used for?
This app provides secure access to services and information related to our mental health practice. It allows users to manage appointments, complete forms, and access helpful resources in one convenient place.
2. Does this app provide therapy or crisis support?
No. This app does not provide therapy, diagnosis, treatment, or emergency services. It is intended to support administrative and communication functions related to care.
If you are experiencing an emergency or mental health crisis, please contact local emergency services or a crisis hotline immediately.
3. Who can use this app?
This app is intended for:
Current or prospective clients of the practice
Individuals accessing information or resources related to our services
Some features may only be available to registered clients.
4. Is my information secure?
Yes. We take privacy and confidentiality seriously. The app uses secure, HIPAA-aware tools where applicable and follows applicable privacy laws. Please review our Privacy Policy for detailed information about data handling.
5. What information does the app collect?
The app may collect basic contact information, appointment details, and information submitted through forms. Any health-related information is collected only when voluntarily provided and is used for care coordination and administrative purposes.
6. Can I schedule or manage appointments through the app?
Yes, depending on availability, the app may allow you to request, schedule, or manage appointments directly with the practice.
7. Does the app support telehealth or messaging?
Available features may include secure forms, scheduling tools, and practice communications. Specific services depend on what the practice has enabled within the app.
8. Is there a cost to use the app?
There is no cost to download or use the app itself. Fees for professional services are determined by the practice and discussed separately.
9. Does the app share my information with third parties?
Information may be shared only with trusted service providers that support app functionality (such as hosting or scheduling tools) or when required by law. We do not sell personal or health information.
10. How do I get help with the app?
For technical support or general questions, please visit our Support page or contact the practice directly using the contact information provided in the app.
11. Can I request changes to my information?
Yes. You may request access to, correction of, or deletion of certain personal information, subject to legal and professional obligations. Contact the practice for assistance.
12. Is this app suitable for children?
This app is not intended for use by children under the age of 13 without appropriate parental or legal guardian consent.
Is this app therapy?
No. The app supports access to services but does not provide therapy or emergency care.
Is my data private?
Yes. The app uses secure tools and follows applicable privacy laws.
Who do I contact for help?
Visit the Support page or contact the practice directly.
1. What is this app used for?
This app provides secure access to services and information related to our mental health practice. It allows users to manage appointments, complete forms, and access helpful resources in one convenient place.
2. Does this app provide therapy or crisis support?
No. This app does not provide therapy, diagnosis, treatment, or emergency services. It is intended to support administrative and communication functions related to care.
If you are experiencing an emergency or mental health crisis, please contact local emergency services or a crisis hotline immediately.
3. Who can use this app?
This app is intended for:
Current or prospective clients of the practice
Individuals accessing information or resources related to our services
Some features may only be available to registered clients.
4. Is my information secure?
Yes. We take privacy and confidentiality seriously. The app uses secure, HIPAA-aware tools where applicable and follows applicable privacy laws. Please review our Privacy Policy for detailed information about data handling.
5. What information does the app collect?
The app may collect basic contact information, appointment details, and information submitted through forms. Any health-related information is collected only when voluntarily provided and is used for care coordination and administrative purposes.
6. Can I schedule or manage appointments through the app?
Yes, depending on availability, the app may allow you to request, schedule, or manage appointments directly with the practice.
7. Does the app support telehealth or messaging?
Available features may include secure forms, scheduling tools, and practice communications. Specific services depend on what the practice has enabled within the app.
8. Is there a cost to use the app?
There is no cost to download or use the app itself. Fees for professional services are determined by the practice and discussed separately.
9. Does the app share my information with third parties?
Information may be shared only with trusted service providers that support app functionality (such as hosting or scheduling tools) or when required by law. We do not sell personal or health information.
10. How do I get help with the app?
For technical support or general questions, please visit our Support page or contact the practice directly using the contact information provided in the app.
11. Can I request changes to my information?
Yes. You may request access to, correction of, or deletion of certain personal information, subject to legal and professional obligations. Contact the practice for assistance.
12. Is this app suitable for children?
This app is not intended for use by children under the age of 13 without appropriate parental or legal guardian consent.
